Mozart is the collections operating system with artificial intelligence. It contacts your customers by phone, SMS/RCS, iMessage and WhatsApp, negotiates payments and executes tasks automatically, 24/7 and without human agents.
Higher recovery rates without large teams. Set up in 20 minutes.
50+ clients in 15 countries
More than 50 clients in 15 countries
Our no-code platform, with an empathetic voice interface, lets you manage every contact from one place. Calls, WhatsApp, SMS and email, one portfolio, one panel.
Réquiem, our omnichannel text and voice engine, is not a traditional text-to-speech model. It is practically a voice-based LLM: it understands the meaning of words in context, so it can predict emotions, cadence and tone.
Proprietary technology, natural conversations, omnichannel operation, continuous security and SIP PBX connectivity, built in from the first call.
Experience the future of collections with a multi-agent conversational engine.
Mozart uses conversational AI to trigger automated calls and WhatsApp contacts 24/7. Multiple virtual, empathetic agents, pre-trained as if they were another member of your team.
Give it information about your company and your current business rules, and preconfigure the interactive conversational guide. Any file works: TXT, PDF, XML, audio.
Centralize calls, WhatsApp, SMS, chat and email in a single panel to manage simultaneous conversations and keep full traceability for each customer.
Automate collection, sales, customer service and support processes with AI-powered agents. Mozart runs campaigns and manages interactions autonomously, at scale and efficiently.
Every interaction is analyzed instantly to identify patterns, objections and intents. Key metrics, campaign performance and outcomes, in clear and actionable dashboards.
Your customer portfolio is automatically analyzed to prioritize contacts based on key variables and recovery likelihood, optimizing every interaction.
All information is processed with encryption and tokenization to guarantee data protection and compliance with security standards. Data is encrypted on AWS servers and tokenized before any LLM.
With Mozart we increased the promise-to-pay rate for delinquent customers by more than 30%. The ability to prioritize contacts based on recovery probability and maintain empathetic conversations has completely transformed our internal collections strategy.
Head of Collections
Before, we needed dozens of agents to contact potential customers. Today, with our virtual sales executives, we automate outbound calls for policy sales and achieved a 38% increase in conversions while keeping interactions natural and trustworthy.
Commercial Director
Early detection of suspicious operations is critical. With Mozart Fintech's pre-trained agents we can validate transactions in seconds, drastically reducing fraud and protecting both our customers and the institution.
Operations Director
From a small town in Paysandú to nine markets. The press has been following Mozart since the first automated call.
Featured in Forbes, El País, Ámbito, El Observador and more.
The Uruguayan startup that wants to replace call centers with AI lands in Mexico and eyes the region.Forbes 
A Uruguayan startup that built an AI agent to collect debts arrives in Argentina: no insults, no fights.Ámbito 
Increase productivity and generate more efficiency in collections with very low human intervention. Virtual, empathetic agents powered by AI, pre-trained as if they were another member of your team.
Recovery
Average across clients
+30%
recovery rate improvement
Promise-to-pay rates go up when every debtor is contacted at the right time, on the right channel.
Capacity
Average across clients
+400%
call capacity
Hundreds of simultaneous conversations, 24/7, without adding a single seat.
Cost
Average across clients
70%
operational cost savings
The repetitive work of a BPO, done by virtual agents at a fraction of the cost.
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We can set up your account in 20 minutes. We can start launching collection or sales calls from a simple spreadsheet. Then we can deeply integrate with your system, or third-party systems, to automate the entire process. If you want ultra-personalization, we define a pre-training roadmap and deploy your Moz in your company's channels so you can experience Mozart's full potential.
Mozart consumes a preloaded knowledge base to make real-time decisions aligned with your company policies and conditions. It can be trained with any type of files and relevant documentation (TXT, PDF, XML, audio, etc.). This knowledge base is configured at the beginning, together with the conversational guide.
Yes, absolutely. You can choose among hundreds of voices, female or male, in Spanish, English, Portuguese or Guaraní. We can even clone your own voice, with accents down to specific regions. You choose how creative it should be, the level of empathy and how the conversational guide will work. We avoid hallucinations and bias with days of prior testing with your team, fine-tuning, and a supervising AI that regulates the conversational agent in every new interaction.
All you need is the drive to collect and sell more. If you currently handle collection, sales or post-sales calls, Mozart is the right fit. From a technical standpoint we can help you configure our API without friction if you have a SIP trunk or IP telephony.
The security and privacy of your data are one of our main priorities. We follow the highest security standards: data is encrypted on Amazon Web Services servers and tokenized before any LLM. We comply with current legal regulations regarding personal data processing.